NetShop Internet Services Ltd is committed to providing a Quality service, which consistently & continuously meets the requirements of its Clients whilst protecting assets under its care, its employees and the environment in general.

Therefore we have defined some guidelines which protect you as the client and prohibit the misuse of our servers. In addition to our Terms & Conditions, below is our Services Policy for specific product categories. If our Terms & Conditions and Services Policy are contravened, NetShop ISP has the right to suspend access to all of our products.

This Services Policy witnesseth as follows:

A. Service Provider agrees to provide Internet & Hosting Services to the Client and the Client agrees to buy and accept such services from the Service Provider.

B. Client agrees that the Service Provider’s internal measurements establish the eligibility for any applicable Performance Credit. In the event that the Client determines that a discrepancy in such measurement exists, the Client shall promptly notify the Service Provider, and the Service Provider and the Client will mutually agree upon the validity and accuracy of the measurement, and upon the Client's eligibility for any applicable Performance Credits.

General

  • Service Exclusions

    This Service Policy does not cover Service Downtime caused by problems in the following:

    - Client's local area network.

    - Client-provided Internet connectivity or end-user software.

    - Entities inside Client's internal network including, but not limited to, firewall configuration and bandwidth shaping, local area workstations, or other servers, equipment, and software that have a potential bearing on the local networking environment.

    - Any predetermined Scheduled Service Downtime.

    - Any problems beyond the immediate Service Provider's network segment.

    Any interruptions, delays or failures caused by the Client or the Client's employees, agents, or subcontractors, such as, but not limited to, the following:

    - Inaccurate configuration.

    - Non-compliant use of any software installed on the server.

    - Client initiated server over-utilization.

    - Any problems related to attacks on the machine such as hacking, bandwidth-based attacks of any nature, and service or operating system exploits.

    - Problems associated with Operating System, Software, or Applications.

    The Service Provider is not responsible for the restoration of data to server. If hardware failure is experienced and subsequent data loss occurs, the Client is ultimately responsible for data restoration. The Service Provider shall not be liable for loss of data under any circumstances.

    The Service Provider does not take responsibility for the overall security of servers. If servers are compromised in any way, the Service Provider reserves the right to immediately audit the server. Our Dedicated server and Virtual server plans receive monthly security auditing, per request, as part of our overall Server managed services program but security is the responsibility of the Client. The Service Provider reserves the right to cancel service if servers are compromised via the implementation of weak password schemes, elderly back-end application content and scripting, or via other blatant disregard to simple security measures. A fee of 75.00EUR plus VAT per hour will be incurred in respect to any security related work performed due to any such server being compromised by negligence on the part of the server owner.

    Server Migration: If the Client wishes to migrate from one server to another server, they would have to go through the 30 (thirty) day notice period for the old server. The old server would have to be canceled & a new server order would have to be placed. Data migration would commence only after both the formalities have been completed. There would be no charges for migration of data when it has to be done from one server of the Service Provider’s network to another server within the same network. Client charges are applicable for data to be moved into the Service Provider’s servers. Charges would be applicable on a per-case basis.

  • Network

    IP Address Ownership: If the Service Provider assigns to the Client an Internet Protocol address for the Client’s use, the right to use that Internet Protocol address shall belong only to theService Provider, and the Client shall have no right to use that Internet Protocol address except as permitted by the Service Provider in its sole discretion in connection with the Services, during the term of these T&C. The Service Provider shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to the Client by the Service Provider, and the Service Provider reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. The Service Provider’s allocation of IP addresses is limited by RIPE's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. Therefore, name-based hosting must be used where possible. The Service Provider will periodically review the IP address usage, and if it is found that the Client is using IP addresses where name-based hosting could be used, authorization will be revoked to use those IP addresses that could be used with name-based hosting.

  • Bandwidth Usage

    The Client agrees that bandwidth that exceeds the given rate on a monthly basis will pay an "overage" as detailed on the Service Provider website. The Service Provider will monitor the Client’s bandwidth via Cacti. In plans with unmetered bandwidth, we record the use of bandwidth only if it is considered to be using an excessive amount. Excessive amount means that bandwidth usage is more than the 10% of the total bandwidth available on each physical server or the usage affects the server's performance to the detriment of other clients as determined by our engineers. The Service Provider shall have the right to take corrective action if Client’s bandwidth is excessive and interrupts service for any of its’ Clients. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of the Hosting Agreement, if exists, which actions may be taken is in Service Provider's sole and absolute discretion. If the Service Provider takes any corrective action under this section, the Client shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that Client exceeds the included allocation, the Service Provider may, at its sole discretion, collect a deposit, in an amount determined by the Service Provider, against the Client’s credit card on file with the Service Provider.

  • Email

    Clients must not participate in any form of un-solicited bulk e-mailing or SPAM. Provision for relaying outgoing mail (SMTP) is limited to the service or facilitation provided by the Client’s own internet connection provider. The Customer represents and warrants that it has, or has access to, knowledge and expertise required to configure, maintain and monitor the e-mail service. In the event that the Client exceeds the quota, NetShop ISP will inform the Client via email notice to delete the content in excess of the quota. NetShop ISP reserves the right to suspend the Service in the event that the Client does not delete the content within 24 hours. While we are using every reasonable endeavour to ensure the integrity and security of our Server(s), we do not guarantee that the Server will be free from unauthorized users or hackers or from corruption by virus and we shall be under no liability for non-receipt or mis-routing of email or for any other failure of email or damage to date or operations.

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Modification NetShop ISP reserves the right to add, delete, or modify any provision of its T&C and the Services Policy at any time without notice. Additionally to these Policies, there are products & services which are entitled to a Hosting Agreement. Please contact legal@netshop-isp.com.cy to receive the corresponding Agreement for your purchased services.