Operations Administrator

We are looking for our next operations enthusiast to join the team as an Operations Administrator at NetShop ISP in Larnaca. You will play a vital role in supporting our company's day-to-day operations from handling CRM administration to providing assistance on internal and external projects. A keen eye for detail will be crucial as you monitor our billing system and oversee essential functions that keep our operations running seamlessly.

Duties & Responsibilities

• Responsible for the administration of the Company’s CRM System (products, customer data, updates, etc).
• Assist with the coordination of both internal and customer-facing projects according to the Company’s Quality Management System (ISO9001).
• Assist with the implementation and optimization of the Company’s operational policies and procedures.
• Responsible for assisting Customers with billing related queries in liaison with the Company’s CFO.
• Assist with Affiliate commissions reporting in liaison with the Company’s CFO.
• Responsible for Customer Agreements in liaison with various departments.
• Assist the CFO with all Referral Affiliates Payouts & Reporting.

Required Qualifications

• Great attention to detail
• Proficiency in both Greek and English (verbal and written)
• Experience with CRM administration is a plus
• Proficiency in using computers, web-based applications and instant messengers
• Strong communication skills in both writing and speech
• Quick learner in a fast-paced environment
• Efficient multitasking ability
• Familiarity with essential legal and regulatory documents
• Outstanding organizational skills
• Proficient in data entry and regular reporting